Customer Service Representative
CA - San Jose (English, Spanish, Mandarin, Cantonese)
Customer Service Representative
Full Time • CA - San Jose (English, Spanish, Mandarin, Cantonese)
Benefits:
- 401(k) matching
- Bonus based on performance
- Dental insurance
- Flexible schedule
- Free food & snacks
- Health insurance
- Paid time off
- Parental leave
- Training & development
- Vision insurance
We are currently seeking 1 open IN-OFFICE positions with Allstate. We are in search of 1 diligent Spanish or Chinese speaking Customer Service Representative (CSR) to join our team in San Jose California.
CSR's are not responsible for explaining coverages or writing and binding policies. This is a full-time position.
Customer
CSR's are not responsible for explaining coverages or writing and binding policies. This is a full-time position.
Customer
You will be responsible for retaining our clients while providing exceptional customer service and support to said clients. If you have a passion for delivering excellent service, strong communication skills, and enjoy problem-solving, we would love to hear from you!
Responsibilities:
- Handle inbound and outbound customer calls in a professional and courteous manner
- Assist customers with inquiries, concerns, and product/service information
- Provide accurate and timely resolution to customer issues or complaints
- Maintain customer records by updating account information
- Update policy request
- Collaborate with other departments to ensure customer satisfaction
- Conduct data entry and maintain accurate documentation of customer interactions
Experience:
- Previous experience in insurance sales preferred, not mandatory
- Strong communication skills, both verbal and written
- Excellent phone etiquette and active listening skills
- Ability to analyze customer needs and provide appropriate solutions
- Proficiency in data entry and computer skills
- Bilingual proficiency in any of English, Spanish, Tagalog, Chinese, Mandarin, Vietnamese, or Cantonese is a plus. We have a heavy Chinese book of business
Benefits:
- Competitive salary based on experience
- CSR's receive bonuses and other weekly perks
- Comprehensive training program provided
- Health insurance benefits package available for full-time employees
- 401k is available for full-time employees
- 1 weekly 2-hour lunch break for personal business is available for full-time employees
- Complementary Lunch each Friday from restaurant of group's choosing
- 401k is available for full-time employees
- 1 weekly 2-hour lunch break for personal business is available for full-time employees
- Complementary Lunch each Friday from restaurant of group's choosing
If you are a motivated individual with a passion for delivering exceptional customer service, we encourage you to apply for the open Customer Service position. Join our team and be part of a company that values its employees and provides opportunities for personal and professional development.
Please note that only shortlisted candidates will be contacted. Thank you for your interest in our company. ```
Job Type: Full-time
Pay: $20.00 - $23.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience:
- sales: 1 year (Preferred)
License/Certification:
- No P & C license required
Ability to Relocate:
- San Jose, CA 95131: In-Office (Required)
Work Location: In person
Compensation: $20.00 per hour
As a licensed sales professional, you'll learn the business inside and out. You'll help grow an Allstate agency and build relationships in your community.
And that's just the beginning. Continue your journey and explore other exciting opportunities within the agency and beyond, including potentially becoming an Allstate agency owner.
The agency staff opportunity is not an employment opportunity directly with Allstate Insurance Co.; but rather employment as a staff member with Allstate Exclusive Agents, who are independent contractors. ® 2021 Allstate Insurance Co.
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In demand
Consumers will always need insurance.
No inventory
You don't have to worry about storage, spoilage or waste.
Protect people
You'll help customers protect what matters most to them.
Invest in your future
Your license is valid for years and in most states.